Please find below a summary of our main booking terms and conditions. These terms and conditions are designed to cover the conditions as laid out by the individual lodges and hotels.
The Client/ Traveller shall be responsible for informing African Sojourns (Pty) Ltd (“the Company”) of any bookings, changes, amendments, cancellations in writing to enable the Company to make the required itinerary arrangements. The onus on proof of delivery will be on the Client/ Travellers.
Please note that payment of services as arranged by the Company, reflects acceptance of the Company’s terms and conditions.
At the time of payment we require a copy of every traveller’s passport
The Company’s terms are designed to cover the most stringent terms as set by the hotels and game lodges. Many of the lodges are small in size and in remote areas and even if just two people cancel it can greatly affect the operation of the lodge. For individual bookings the following cancellation terms apply. Group bookings will have different terms and conditions which will apply to that particular trip and will be communicated separately.
Your itinerary includes accommodation services at properties that are not operated or owned by the Company but by independent third-party owners and / or operators. Whilst all third-party Service Providers of the Company have committed to implement appropriate processes and procedures to protect guests making use of their services, the Company is not in a position to validate or dictate their health and safety protocols which will vary between third-party Service Providers.
As a result, we cannot confirm the standards to which third-party Service Providers’ protocols adhere and as such we cannot accept any form of liability (in the broadest terms) should you (or any member of your party) contract an infectious disease (including COVID 19) when using services of a third-party Provider. The same will apply in respect of public areas (i.e. landmarks, public venues, sightseeing venues etc) which you may wish to visit whilst travelling.
Each hotel has its own terms for cancellation due to COVID 19 reasons, so cancellations of this nature will be dealt with on a case-by-case basis. In some cases, there will be a full credit held for future travel and in other cases there may be a refund. However, you should note that hotels and service providers generally consider the following as valid reasons for cancellation as a result of COVID 19:
• Restrictions imposed by government in the travellers country of residence that result in the restriction of non-essential travel.• The issuance of a travel advisory for the destination that travellers would have been traveling to.• Entry restrictions at the traveller’s travel destination that prohibit the traveller from travelling, such as border closures or extended quarantine requirements.• International flights cancelled without alternative routing available for the traveller to use to reach the destination(s) in their itinerary.• Travellers prevented from boarding a flight as a result of a failed health screening.• Travellers contracting COVID 19 prior to arrival (could be in-country).• Destination hotel closure due to COVID 19 restrictions imposed in that country.PLEASE NOTE:Cancellations due to fear of contracting infectious diseases, COVID 19, or the prevalence of co-morbidities will not constitute legitimate grounds for waiver of cancellation fees.
The onus is upon the client to ensure that passports, visas and health certificates are valid for the countries visited. Neither the Company nor its agents will be responsible for any visas etc not being held by the client.
Holidays arranged by the Company will often take clients into close proximity to wild animals. Attacks by wild animals upon people are rare, but the Company cannot guarantee that they will not occur. Nor does the Company, its employees or agents accept responsibility for any injury, loss of damage, which may be caused by wild animals.
Please note that on arrival in all safari camps you will be asked to signed an indemnity form. We urge you to listen carefully to the briefing given to you at the safari lodges for your safety and that you follow the rules set down by the lodges.
At many places on holiday, clients may experience optional activities furnished by independent suppliers not affiliated in any way with the Company. Certain of these activities carry with them various inherent risks including attack by wild animals, which can cause serious personal injury. Clients should be aware that although every precaution is taken by the suppliers to guard against such danger, their safety cannot be guaranteed. Participation will be at the client’s risk and the Company will take no responsibility for clients’ safety in this regard.
Many areas within Africa have limited to no cell phone reception, WIFI or Internet. If you must be connected you may be able to rent a satellite phone if booked in advance. Please discuss this with us.
Except to the extent of its own gross negligence, recklessness, or wilful misconduct, the Company will not be responsible for any damages suffered by the Traveller/ Client as a result of the transmission of confidential or other information disclosed by the Company through the Internet.
African Sojourns (“the Company”) is a booking agent and does not own or manage the aircraft, ships, vehicles or other means of transportation, hotels, restaurants or other forms of accommodation, or catering services used on holiday.
The information and descriptions given about them are based on enquires made by the Company and are believed to be accurate but the Company makes no warranty or representation in respect thereof.
The Company shall not be liable for any inconvenience, loss or damage caused by any failure, in whole or part, of these services unless due to the proven negligence of the Company.